Privacy Policy

Effective Date: July 9, 2026

Chester Boat Basin respects your privacy and works to protect the personal information you provide to us. This Privacy Policy explains how we collect, use, share, and safeguard information through chesterboatbasin.com, our online forms, our advertisements, and our other communications.

Information We Collect

We may collect personal information when you:

• Submit a contact or inquiry form
• Request information about boat slips, marina services, storage, service, events, or other offerings
• Respond to an advertisement or lead-generation form
• Sign up for newsletters or marketing emails
• Contact us by email, telephone, social media, or another communication method

For example, we may collect:

• Your first and last name
• Your email address
• Your telephone number
• Your mailing address, when applicable
• Information about your boat, including its make, model, length, and service or storage needs
• Details about the products or services that interest you
• Any additional information you include in a message or form submission

In addition, our website may automatically collect limited technical information. This information may include your IP address, browser type, device type, pages visited, referring website, and general website activity. We may collect this information through cookies, analytics tools, and similar technologies.

How We Use Your Information

We primarily use information submitted through our website, advertisements, or lead forms to follow up on your inquiry.

Specifically, we may use your information to:

• Respond to your questions and requests
• Provide information about slips, marina services, boat service, winter storage, events, and other offerings
• Contact you by email or telephone about your inquiry
• Schedule appointments, tours, service, or other requested activities
• Maintain records of customer and prospective customer communications
• Improve our website, advertising, services, and customer experience
• Prevent fraud, misuse, or security threats
• Meet legal and regulatory requirements

Importantly, submitting a general inquiry does not automatically enroll you in our marketing email list.

Newsletters and Marketing Emails

When you actively choose to receive newsletters, promotional emails, marina updates, event announcements, or other marketing communications, we may add your name and email address to our Constant Contact email marketing list.

However, marketing consent remains optional. You do not need to subscribe to marketing emails to submit an inquiry or receive a response from us.

You may unsubscribe at any time by selecting the unsubscribe link at the bottom of one of our emails. Alternatively, you may contact us directly and ask us to remove you from the list.

Even after you unsubscribe from marketing emails, we may still contact you when necessary to:

• Respond to an active inquiry
• Provide a requested service
• Communicate about an existing business relationship
• Send important administrative or transactional information

How We Share Information

We do not sell your personal information.

However, we may share limited information with trusted service providers that help us operate our website, manage communications, run advertising campaigns, and provide email marketing services.

These providers may include:

• Website hosting and maintenance companies
• Customer communication and lead-management providers
• Advertising platforms, including platforms where you submit a lead form
• Website analytics providers
• Constant Contact, when you opt in to marketing emails
• Professional advisers
• Technology and security providers

We share only the information these providers reasonably need to perform services on our behalf. In addition, we expect them to handle that information responsibly.

We may also disclose information when the law requires us to do so. For example, we may respond to a legal process, court order, or government request. We may also disclose information when necessary to protect the rights, property, safety, or security of Chester Boat Basin, our customers, our website visitors, or others.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functions, understand traffic, measure advertising performance, remember preferences, and improve the user experience.

You can usually block or delete cookies through your browser settings. However, disabling cookies may affect how certain website features work.

In addition, third-party advertising and analytics providers may use their own cookies or similar technologies. Those providers manage their technologies under their own privacy policies.

Data Retention

We keep personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain customer and business records
• Meet legal or accounting obligations
• Resolve disputes
• Protect our business

We may keep marketing contact information until you unsubscribe or ask us to delete it. However, we may still retain limited records when needed to document and honor your communication preferences.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Even so, no website, electronic transmission, or storage system can guarantee complete security. Therefore, you should avoid sending highly sensitive information through an unsecured website form or email.

Your Privacy Choices

Depending on where you live and the laws that apply, you may have the right to ask us to:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Stop sending marketing communications

To submit a privacy request, contact us using the information below. We may need to verify your identity before we complete the request.

In some cases, we may retain certain information when we need it to:

• Meet legal obligations
• Complete transactions
• Prevent fraud
• Maintain security
• Establish or defend legal claims

Children’s Privacy

Our website and services do not target children under 13. We also do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it.

Third-Party Websites

Our website may include links to websites or services that other organizations operate. Chester Boat Basin does not control the privacy, content, or security practices of those third-party websites.

Therefore, we encourage you to review the privacy policy of each third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal obligations.

Whenever we make changes, we will post the updated policy on this page and revise the effective date above.

Contact Us

For questions, concerns, opt-out requests, or privacy requests, contact:

Chester Boat Basin
Chester, Connecticut
Email: info@chesterboatbasin.com
Website: chesterboatbasin.com